Shipping policy

Orders are processed Monday through Friday, excluding holidays. Holidays and peak sales periods may affect your shipping time frame. Orders are typically processed within 2 business days; once an order has been processed, it cannot be changed or canceled. We can be reached at: hello@smartplayrooms.com. Full Return & Cancellation Policy can be found here.

All of our items are made specially for you, and therefore have varying production times depending on the product (see below). The estimated production time can be found in the product description of each product or on the list below. Please be patient with your order! You will receive an order confirmation email once payment is received. Once your items begin to ship you will receive shipping confirmation emails containing the tracking number.

ORDERED MULTIPLE ITEMS?

Our manufacturers ship from various locations which means you will receive your items at different times. 

DO YOU SHIP OUTSIDE THE USA?

Yes! We now ship our exclusive Monkey Bars internationally!

*CANADA SHIPMENTS*

Beginning November 15, the Canadian Union of Postal Workers (CUPW) entered a national strike. Canada Post’s operations will be shut down for the duration of a national strike. This may cause significant transit time delays to Canada.

Parcels ordered after November 15th may experience delays and delivery to PO Boxes will be unavailable until the Canada Post national strike ends. For this reason Smart Playrooms is unable to fulfill orders to Canada until further notice. 

Rules are as follows:

  • Monkey Bars can be shipped to US, Canada*, United Arab Emirates, Australia, France, Italy, Spain, Portugal, Mexico, & the United Kingdom 
  • Orders are typically processed within 2 business days
  • Once your order is processed it cannot be changed or canceled
  • The courier transit and delivery timeline does not include our processing and packaging time
  • Parcel will be dispatched within 7 business days after purchase
  • Courier: DHL or UPS
  • Our team has no control over delivery delays or missing packages
  • International orders cannot be replaced if they arrive damaged
  • International orders cannot be returned or exchanged - NO EXCEPTIONS
  • Store discounts are not applicable to international orders
  • Shipping, Duties & Taxes are collected at checkout
  • Review our terms and conditions of online sale before purchasing
  • In the rare event you receive the incorrect color or product please contact us within 24 hours of delivery at hello@smartplayrooms.com

Other items are excluded from international shipping due to the weight, bulkiness, or exclusivity.

SHIPPING COSTS

Shipping costs may vary widely as many of our products are either heavy or bulky or both. Rock Wall Panels and (sometimes) foam pits and cubes will ship by special freight courier. 

  • Rock Wall Panel: Calculated at checkout based on delivery address
  • Slides: Calculated at checkout based on delivery address
  • International Monkey Bar orders: Calculated at checkout based on delivery address
  • Flat Fee of $100 Shipping for Foam Pits, Foam Triangle, Foldable mats and Landing Mats. 

    ESTIMATED PRODUCTION TIMES PER PRODUCT GROUP

    Holidays and peak sales periods may affect actual production time frames. These estimated times include processing and manufacturing ONLY. Please allow an additional 5-7 business days for transit.

    • Monkey Bars: 2 weeks
    • Gabriella Noelle Products: 5-7 business days
    • Wallpaper: 2-3 weeks
    • Climbing Rope + Nets: 2-3 weeks
    • Wooden swings + ladders: 2-3 weeks
    • Ninja Rings, Grabber Holds, Cones + Balls: 2 weeks
    • Reversible cocoon chairs: 2 weeks
    • Rock Wall Panels: 2-4 weeks*
    • Rock Wall Holds: 2-3 weeks
    • Safe Foam Floor Mats: 4-6 weeks*
    • Play Turf flooring: 8-10 weeks*
    • Vinyl Mats & Fitness Carpet 5’x10’: 4 weeks* (5+ Mats= up to 10 weeks)*
    • Vinyl Mats & Fitness Carpet 10’x10’ (w/ Flexi-connector): 4 weeks*
    • Foam Pit, Triangle, Soft play shapes, Wall pads: 4-6 weeks*
    • Foam Cubes: 3-4 weeks*
    • Neon Lights: 3-5 week
    • Sensory Swing: 7-10 business days
    • Slides: 10-12 weeks*

    * Denotes items that may ship special freight: These items are mostly special freight delivery which means you will receive a phone call to set up a delivery day and time once the product is ready to ship. Someone over the age of 18 will be required to be home to sign and accept the delivery as well as check for damages upon delivery.

    Missed Deliveries/ Reconsignment

    A release fee of $100 will be applied to any non-freight shipments where an unsuccessful delivery attempt occurs and the parcel(s) are sent back to our production teams. In the event that a courier is unable to complete successful delivery due to business closure, the release fee will be charged in addition to reconsignment fees in order to have the parcel sent back out to you. The only exception is if you refuse a package due to damaged products. Please inspect products on arrival.

    SPECIAL FREIGHT- Delivery Scheduling/ Reconsignment

    Items shipped via special freight begin accruing storage fees if the courier cannot get in contact with you to schedule delivery. If the courier is unable to reach you and we are obligated to have the shipment returned to our manufacturer you will be charged a release fee which includes the return shipping fee, reconsignment fee, and any associated storage fees charged by our manufacturer. These fees can easily be avoided if you are sure of the freight carrier’s call to schedule delivery!