Smart Playrooms

FAQs

Get quick answers to your most frequently asked questions here.

  • Design
  • Full Service
  • E-Designs
  • Products
  • Monkey Bars
  • Design Customization
  • Shipping & Returns
  • Returns & Cancellations
  • Other Questions

Design

Does the size of the space matter?

We can design playrooms of any size, customizing the layout to make the most of the space. While smaller spaces might not accommodate larger features like slides, we can still create functional and engaging zones tailored to your needs. For Full Service Design, we require space for a dedicated play zone and a few additional areas to ensure a complete playroom experience.

What if my kids are a little older, like 12-15?

We design playrooms for all age groups, including older kids and teens! For this age range, we focus on creating versatile spaces with features like study zones, lounge areas, and activity hubs that match their evolving interests. Our goal is to design a room that grows with them, fostering creativity, relaxation, and social interaction.

I have an interior designer that I normally work with. Do you work with interior designers?

We work directly with clients/homeowners, as we do the designing ourselves.

If you are working with an interior designer already, we recommend having your designer sign up for our trade program in our store so they can design the space themselves using our products!

Do you order products for me?

For both Full Service and E-Design clients, we provide a detailed shopping list. For Full Service clients, we can purchase retail products for an additional fee, while custom items are ordered by us.

Full Service

Do you travel onsite?

Yes, we travel! If not local, we can arrange onsite visits with agreed-upon travel fees or manage the project virtually.

How long does the process take?

Our process takes about 6-8 months in total.

E-Designs

What do you give contractors for installation?

We provide detailed CAD drawings with measurements and layouts. They can read all installation instructions on product websites. We’ll also meet with your contractor for 30 minutes over video-call before installation begins. The contractor is responsible for the final decisions regarding installation, product sizes and quantities. We always highly recommend that contractors do their own building drawings for custom builds as ours are conceptual.

How do you customize spaces without seeing them?

You will send us photos, measurements, and a completed questionnaire. After a virtual kick off call, we create a design tailored to your needs.

Do you suggest contractors?

We don’t recommend contractors, but we will meet with the one you find over Zoom to answer questions.

Products

How do I assemble the foam pit?

We have a video showing the easiest way to assemble the foam pit. Check it out here.

How do I install rock wall panels?

Check out the installation guide here.

How do I apply wallpaper?

Ensure your walls are ready and check out our wallpaper guidelines for the best results.

How do I adjust swing height?

Swings (except the cocoon chair) come with adjustable ropes. For more adjustments, purchase daisy chains or visit a hardware store for compatible chains. Watch our video here for instructions.

What hardware do I need for Climbing Nets?

We don’t include installation hardware for climbing nets, but some contractors use these anchors. Consult with your contractor to choose the best hardware for your space.

Can I install everything myself?

We recommend consulting a licensed contractor, though we provide installation guides to help.

Monkey Bars

What sizes are your Monkey Bars?
  • Shorty: 19" end-to-end, 16" hole-to-hole, 14" curve-to-curve.
  • Flat: 23" for high ceilings or standalone setups.
  • Long Ninja: 35" end-to-end, 4" depth for ninja courses or stairs.
Why don’t you sell the 22" bars anymore?

The Shorty bars fit better between standard wall studs (16" apart) and are easier to install.

How do I install the Monkey Bars?

We recommend consulting a licensed contractor. Install with visible or invisible studs, spacing them 12–18" apart. For a rock wall setup, start monkey bars 18" off the wall; for empty walls, 12" is sufficient. Find more details on our blog.

Why isn’t hardware included?

Hardware depends on your walls/ceiling, so consult with a contractor to determine what’s needed.

Can the monkey bars be used outside?

Yes, all our monkey bars are suitable for both indoor and outdoor use.

How high can I install my monkey bars?

Most installations are 8-9 ft high. Consider your child's abilities and use soft landings for safety. State regulations may also prohibit your contractor from installing past 8’.

Can I return Monkey Bars?

Monkey Bars are non-returnable but will be replaced if damaged. Please contact us within 24 hours with photos.

Design Customization

Do you offer custom sizes?

Yes, we offer custom sizes for foam pits, floor mats, climbing nets, wallpapers, and more. Contact us for estimates.

Are product colors accurate in photos?
Do products match in color?

We can't guarantee exact color matches between different materials. However, the rock holds, rings, cones, balls, grabber holds are all made of the same material so they will match as closely as possible.

Can you help design my room?

Yes! Check out our design services here www.smartplayrooms.com.

Do you provide product samples?

We offer samples for wallpapers, and you can purchase sample medallions to see the colors for the rock wall holds, rings, balls, and grabber holds.

Shipping & Returns

Do you ship internationally?

Yes, we now ship Monkey Bars internationally! Check the shipping page for details.

Will everything ship together?

Products ship from various locations, so they may arrive at different times. You'll receive shipping confirmations as items ship.

What are the shipping costs?

Costs vary based on product size and weight. Shipping is calculated at checkout.

Do you offer expedited shipping?

Due to our made-to-order products, expedited shipping is unavailable.

When will I get my tracking number?

Tracking numbers are sent once received from the courier.

What if my tracking doesn’t work?

Allow 24 hours for tracking updates. If you still have issues, contact us.

Why don’t rock wall panels and slides ship for free?

These large, heavy items require special freight shipping for safe delivery.

Returns & Cancellations

Can I return products?

Most items are made to order and cannot be returned, except for damaged products. See our full return policy.

Can I cancel my order?

Orders cannot be changed or canceled once processed. Contact us for any issues.

What if my order arrives damaged?

Take a photo within 24 hours and email it to us for a replacement or refund.

What should I do for special freight delivery?

For large items, you’ll be contacted by the carrier to schedule delivery. Ensure you read all delivery details before signing.

Other Questions

Can you create my order and send an invoice?

Orders must be made through our website, but if you have issues, we can assist you via email.

What’s the difference between bolt-on and screw-on holds?

Bolt-on holds fit our pre-drilled rock panels, while screw-on holds go directly into wood, allowing the ability to install wallpaper first. For more details, click here.

How do I clean products?

Use a non-abrasive cleaner or sanitizing spray to clean our products.

What is Prop65 info for California residents?

Check our website for all Prop65 details specific to California residents.

Have foam products been fire tested?

Yes, all foam products have passed fire/flame testing. For more details, visit our site.

Do you offer discounts for military, veterans, or nonprofits?

Yes, we offer special discounts. Details are available here.

Where can I find answers to my Foam Pit questions?

Visit our blog for detailed Foam Pit FAQs.

Can I speak to customer service by phone?

Contact us via email to schedule a phone call with our team.