Smart Playrooms®

FAQs

Get quick answers to your most frequently asked questions here.

  • General Design
  • Playroom Edit®
  • Smart-E®
  • White Glove Design Service
  • Products + Installation
  • Shipping + Returns
  • Returns & Cancellations

General Design

What design services does Smart Playrooms® offer?

Smart Playrooms® offers multiple levels of playroom design support depending on your family’s needs, goals, and budget. Our services include the Playroom Edit® for fast customized layout guidance, Smart-E® virtual E-Design packages for fully detailed remote playroom plans, and our highly personalized White Glove Design Service for full-service custom playroom design, purchasing coordination, contractor collaboration, and project management. Every design is thoughtfully tailored to support child development, sensory needs, functionality, movement, and beautiful family living.

How is Smart Playrooms® different from other playroom companies?

Smart Playrooms® was one of the first companies to pioneer elevated, movement-based playroom design for the modern home, including being among the first to introduce ceiling-mounted monkey bars as part of thoughtfully integrated interior play spaces.

Over the years, we have designed more than 5,000 active play, sensory, and family spaces for clients around the world. Our work combines interior design, child development, sensory integration, movement-based play, organization, and functional family living in a way that is highly specialized and deeply intentional.

What truly sets us apart is our ability to design spaces that are not only beautiful, but also developmentally supportive and highly personalized to each family. We are meticulous about understanding how children learn, move, regulate, create, and interact within their environments, and we work hard to tailor every design to the unique goals, routines, personalities, and needs of the family.

Unlike larger firms, our team intentionally remains small and hands-on. Our founder is personally involved in every project, helping ensure a thoughtful, collaborative, and highly detail-oriented experience from start to finish.

At the core of Smart Playrooms® is a mission to support emotional wellbeing, creativity, independence, movement, and meaningful family connection through intentional design.

What makes Smart Playrooms® different from a traditional interior designer?

Smart Playrooms® combines elevated interior design with deep expertise in child development, education, sensory needs, and functional family living. While aesthetics are important to us, we also focus heavily on how children actually use and experience a space on a daily basis.

Our team has extensive educational backgrounds and advanced degrees, allowing us to thoughtfully design spaces that support movement, creativity, independence, learning, sensory regulation, organization, and emotional wellbeing — all while still feeling beautiful and cohesive within the home.

Rather than simply decorating a room, we intentionally design environments that support child development and meaningful family life.

What ages do you design for?

We design spaces for children of all ages — from babies and toddlers to tweens and teenagers. Every playroom, sensory room, and family space is customized based on your child’s developmental stage, interests, sensory needs, learning style, and how your family uses the home.

For younger children, we often focus on movement-based play, imaginative play, toy organization, reading areas, sensory exploration, and age-appropriate independence. For older kids and teens, we design multifunctional spaces that may include climbing features, lounge seating, homework zones, fitness elements, creative studios, or social hangout spaces.

Our goal is always to create spaces that feel beautiful, functional, and capable of growing with your child over time.

What should every playroom include?

Every great playroom should balance movement, creativity, organization, independence, and opportunities for open-ended play. At Smart Playrooms®, we believe the best spaces are intentionally designed to support child development while still functioning beautifully within the home.

While every family’s needs are different, we often recommend incorporating a mix of active movement opportunities, sensory-supportive elements, creative play zones, reading or calming areas, smart storage solutions, and flexible spaces that can evolve as children grow.

We also believe playrooms should feel inspiring, organized, and visually cohesive with the rest of the home so they support both children and parents in everyday family life.

What makes a playroom developmentally supportive?

A developmentally supportive playroom is intentionally designed by our founder, Karri, who has a M.ED., and encourages movement, creativity, independence, sensory regulation, learning, and open-ended play in ways that align with a child’s age, interests, and individual needs.

At Smart Playrooms®, we believe children learn and regulate through movement and meaningful interaction with their environment. Because of this, we thoughtfully incorporate features that support gross motor development, sensory exploration, imaginative play, problem solving, creativity, emotional wellbeing, and independent engagement.

This may include active movement opportunities like climbing and swinging, calming sensory spaces, flexible play zones, accessible organization systems, reading areas, creative stations, and spaces that encourage both independent and collaborative play.

We also focus heavily on creating environments that can evolve with children over time while still feeling cohesive, functional, and beautiful within the home. Our goal is always to design spaces that not only look elevated, but also genuinely support how children grow, learn, play, and feel every day.

Can you create a playroom that feels elevated and cohesive with the rest of our home?

Absolutely. One of the defining features of Smart Playrooms® is the expertise of our founder, Karri, a former classroom educator with an M.Ed. who is personally involved in every design. Her background in child development lets us create child-focused spaces that still feel elevated, intentional, and cohesive with the overall design aesthetic of your home.

Karri and our team carefully consider architectural details, color palettes, millwork, finishes, storage solutions, furniture selections, and overall visual flow, so the space feels integrated rather than separate or overly themed.

Our goal is to design spaces that support how children learn and grow, encouraging creativity, movement, independence, and play, while still feeling sophisticated, functional, and visually aligned with the rest of your home

Can you create a playroom that grows with my child?

Yes! One of our biggest design goals is creating spaces that remain functional and adaptable as children grow. We intentionally design rooms with flexibility in mind so they can evolve over time without needing a complete redesign every few years.

This may include multifunctional open layouts, adjustable activity zones, flexible storage systems, timeless design elements, and features that can transition from toddler play to older-child or teen use.

We want families to feel like they are investing in a space that will continue supporting their child’s development, interests, and lifestyle over the long term.

Do you design sensory-friendly playrooms?

Yes! Sensory-friendly, developmentally supportive design is at the heart of Smart Playrooms®. As a former classroom educator with an M.Ed., our founder, Karri, has spent her career seeing how much children need physical, emotional, and sensory input, and that understanding shapes every project we design. We thoughtfully bring movement, sensory regulation, organization, and functional design principles together based on the unique needs of each child and family.

Depending on the child, this may include calming zones, sensory swings, climbing features such as ceiling-mounted monkey bars, crash pads, quiet retreats, flexible seating, tactile elements, lighting considerations, organization systems, and spaces that support both active play and emotional regulation.

Can you design a playroom in a small space?

YES! At Smart Playrooms®, we design custom playrooms and sensory spaces for rooms of all sizes. Whether you have a small nook, bonus room, basement, dedicated therapy space, or large custom playroom, our team maximizes every square foot with intentional layouts, smart storage, and developmentally supportive play zones.

Smaller spaces may require more strategic design choices, but we can still create a highly functional and engaging environment tailored to your child’s age, interests, sensory needs, and family lifestyle. Larger spaces allow for additional features such as climbing walls, monkey bars, sensory swings, reading lofts, slides, and multi-zone activity areas.

For our White Glove Design Service, we typically recommend enough space for multiple dedicated play zones and circulation flow so the room feels organized, safe, and easy to grow with your family.

We also offer virtual Playroom Edit® + SMART-E® virtual design packages for clients who want expert guidance for compact playrooms, shared spaces, or DIY-friendly layouts.

Do you help with custom built-ins and millwork?

Yes! Custom millwork and built-in features are often an important part of our projects. Depending on the space, this may include playhouses, climbing structures, storage walls, reading nooks, bunk spaces, sensory features, cabinetry, bench seating, and multifunctional built-ins.

We provide conceptual drawings, layouts, and design direction that contractors and millworkers can use to help estimate and execute the project. Our goal is to create custom features that are both highly functional and visually integrated into the home

Can you work with children who have autism, ADHD, sensory sensitivities, or developmental differences?

Absolutely. We regularly design spaces for children with autism, ADHD, sensory processing differences, anxiety, learning differences, and other developmental needs.

Our team takes a highly individualized approach to understanding each child’s sensory profile, interests, routines, strengths, and challenges so we can create spaces that are both functional and supportive. We focus on helping families create environments that encourage regulation, movement, independence, creativity, and meaningful play while still feeling elevated and cohesive within the home.

Every recommendation is customized, and we work closely with families to ensure the space truly supports the way their child learns, plays, and interacts with their environment.

Do you design Montessori-Inspired or educational playrooms?

Yes! Many of our projects incorporate Montessori-inspired principles, educational play concepts, and child-led learning environments. We focus on creating spaces that encourage independence, creativity, movement, exploration, and developmentally appropriate engagement.

Because our team has extensive educational backgrounds, we thoughtfully consider how children interact with their environment and how design can support focus, learning, confidence, and meaningful play experiences.

Each project is customized to the family, so we can incorporate Montessori-inspired organization, open-ended play materials, reading areas, art stations, sensory elements, and learning-focused activities in a way that still feels elevated and cohesive within the home.

Do you design spaces for tweens and teenagers?

We design custom playrooms and hangout spaces for all age groups — including tweens and teens. For kids ages 12–15, we focus on creating multifunctional spaces that support independence, creativity, socializing, learning, and relaxation.

Depending on your child’s interests, we can incorporate features like lounge seating, climbing walls, monkey bars, homework or study areas, sensory regulation spaces, reading nooks, art stations, music setups, fitness equipment, and organized storage solutions. Many families also want flexible spaces that transition easily from play to entertaining friends or quiet downtime.

Our goal is to design a room that grows with your child while still feeling elevated, functional, and age-appropriate. We intentionally create spaces that encourage movement, creativity, confidence, and connection — without feeling too “little kid.”

Whether you want a modern teen lounge, an active sensory space, or a hybrid homework-and-play environment, our design team customizes every project to fit your family’s lifestyle and your child’s evolving needs.

What is the 'Which Design Service is Right for Me?' Zoom Call?

You know you want a beautifully designed playroom - you are just not sure whether you need a curated plan, a full SMART-E Edesign package or something else entirely. In just 30 minutes, our design concierge gets the full picture of your kids + your space, your vision, and your investment range, then matches you with the Smart Playrooms service built to bring it all to life. The investment is $150 and is applied toward any design service booked within four weeks. 

I have an interior designer that I normally work with. Do you work with interior designers?

Yes — we frequently collaborate with interior designers, architects, builders, and design professionals on custom playrooms, sensory spaces, teen rooms, and family-friendly interiors.

While Smart Playrooms® offers support to trade professionals who want to incorporate elevated, developmentally informed play spaces into their projects. Our team brings specialized expertise in child development, sensory-friendly design, movement-based play, and functional family living.

If you already have an interior designer, they can apply for our Trade Program to access our products and resources for their projects. We also offer collaborative services like our  Playroom Edit®, where we work alongside your designer to help optimize layout, functionality, flow, and age-appropriate play features.

This collaborative approach allows your designer to maintain the overall aesthetic vision of the home while leveraging our expertise in designing intentional, engaging spaces for children and families.

What information do you need to get started?

To begin the design process, we typically ask clients to provide:

  • Photos and videos of the space
  • Room measurements
  • Inspiration images
  • A completed questionnaire
  • Information about the children using the space
  • Goals, priorities, and functional needs for the room

This information helps us deeply understand both the space and the family so we can create a highly customized design experience tailored specifically to your needs.

Do you work with contractors and builders?

Yes! We regularly collaborate with contractors, builders, architects, and trades throughout the design and construction process.

For White Glove projects, we work closely with contractors during implementation and provide ongoing coordination to help ensure the design vision is executed properly. For E-Design clients, we provide contractor-friendly drawings and layouts that help facilitate pricing, planning, and construction.

We’ve found that strong collaboration between the design team and contractor leads to a smoother and more successful project overall.

Can you purchase and manage products for our project?

In most cases, we find that homeowners prefer to order their own products so they can shop at their own pace, manage deliveries on their timeline, and make adjustments along the way. That’s why our Playroom Edit® and Smart E-Design packages are structured to give families flexibility and control throughout the process.

With these services, we provide curated product recommendations, layouts, and clickable shopping lists so you can easily purchase the items that work best for your space, budget, and timeline. Many clients appreciate having the freedom to adjust colors, swap products, order additional items, or scale back selections as needed.

For clients looking for a more hands-on, concierge-level experience, we also offer product purchasing and procurement through our White Glove Playroom Design Service. This end-to-end service includes more comprehensive project management support, allowing our team to help coordinate selections, sourcing, and purchasing for your space.

For commercial and communal playrooms, we can also manage purchasing and procurement directly as part of a larger full-service project.

Our goal is to offer flexible options that support both DIY-minded families and clients looking for a fully managed custom playroom experience.

Playroom Edit®

What is The Playroom Edit®?

The Playroom Edit® is a focused, expert-led design service for families who want thoughtful, developmentally informed playroom guidance in a streamlined format. Drawing on our founder Karri’s background as an educator, our team creates a personalized playroom plan in just 3 business days, tailored to your space, your children, and how they actually play.

It includes a custom layout, a curated product strategy, one cohesive color direction, and a clickable shopping list, so you can move forward with clarity and confidence.

Is The Playroom Edit® a full custom design package?

No. The Playroom Edit® is not a full custom E-Design or White Glove design package. It is a streamlined 3-day design plan for families who want expert guidance, product direction, layout support, and a cohesive visual plan.

For clients who need full room design, 3D renderings, custom millwork concepts, contractor drawings, or a more detailed design process, we recommend exploring our Smart-E® Virtual Design Packages or White Glove services.

Who is The Playroom Edit® best for?

The Playroom Edit® is ideal for families who want a beautiful, functional, expert-designed playroom plan delivered in a streamlined timeline.

It’s a wonderful fit if you’d like guidance choosing developmentally appropriate products, creating a cohesive layout, improving flow, or making sure your playroom feels intentional before investing in furniture, climbing features, storage, or wall décor. Every plan is grounded in our educator-founded approach, so the space is designed around how your children learn, move, and play.

How does The Playroom Edit® process work?

First, you select 10 or more favorite products from the Smart Playrooms® shop or other retailers. Then, you submit photos, measurements, and details about your children and your space.

Next, you meet with our founder-led design team for a focused 30-minute Zoom consultation. Within 3 business days, you receive your Playroom Edit® PDF with your custom layout, product recommendations, shopping links, and cohesive color direction.

How quickly will I receive my Playroom Edit®?

You will receive your Playroom Edit® PDF within 3 business days after your kick off meeting and once all required information has been submitted.

This makes it a great option for families who want professional playroom design guidance quickly and efficiently.

Can you design around Smart Playrooms® products I already own?

Yes. If you already own Smart Playrooms® products, we can design around them to help create a more cohesive, functional, and beautiful space.This is a great option for families who have already started purchasing products but want expert guidance on layout, flow, color direction, and how to bring everything together.

Does The Playroom Edit® include 3D renderings?

No. The Playroom Edit® does not include 3D renderings, architectural drawings, or full measurement plans.

It is designed to be a fast, focused founder-led design plan that includes layout guidance, product recommendations, color direction, and a clickable shopping list. If you need 3D renderings, contractor drawings, or a more detailed custom design process, our E-Design or White Glove services may be a better fit.

Smart-E®

What is Smart-E® Design?

Smart-E® Design is our customized virtual playroom design service. Families anywhere can work directly with Karri and the Smart Playrooms® team to create highly personalized, developmentally supportive play spaces, with no on-site visits required. We offer two packages: Climbing E-Design and Full Playroom E-Design.

Guided by Karri’s background as an educator, we design climbing gyms, sensory rooms, full playrooms, educational spaces, and multifunctional family environments. Each one is tailored to your child’s age, interests, sensory preferences, and developmental needs, as well as your home’s overall aesthetic.

Depending on the package you choose, Smart-E® Design may include detailed layouts, floor plans, interior elevations, 3D renderings, clickable shopping lists, custom feature concepts, paint and wallpaper recommendations, contractor-friendly drawings, and virtual collaboration throughout the process.

Every project is developed using our proprietary Project Playroom®  methodology. It brings together child development expertise, movement-based play, sensory integration, organization, and elevated interior design, so each space is both beautiful and highly functional for real family life.

What do you give contractors for installation?

We provide detailed Conceptual Design Drawings (PDF) with measurements and layouts to guide your contractor. Manufacturer installation instructions for each product are available on the product websites. Before installation begins, our team also meets with your contractor for a 30-minute video call to review the design and answer questions.

Because our drawings are conceptual, your contractor is responsible for all final decisions about installation, product sizes, and quantities. For custom builds, we strongly recommend that contractors prepare their own construction drawings.

What is included in your Smart-E® Edesign package?

Our Smart-E® Playroom E-Design packages include a highly customized virtual design experience tailored specifically to your family and your space.

Depending on the package, deliverables may include:

  • Detailed layouts and space planning
  • Product recommendations and shopping links
  • Paint colors, wallpaper, and decor selections
  • Custom millwork concepts
  • Organization recommendations
  • Activity and sensory zone planning
  • Professional 3D color renderings
  • Conceptual contractor drawings
  • Styling direction and mood boards
  • Guidance for creating functional, educational, and sensory-supportive spaces

Our goal is to provide clients with a clear, actionable design plan that they can implement confidently at their own pace.

Do you offer nationwide virtual playroom design services?

Yes! Smart-E® Design is available nationwide. Our virtual process is highly detailed and collaborative, so Karri and our team can design customized playrooms, sensory spaces, and family environments for clients across the country without visiting in person.

Our process includes detailed questionnaires, virtual meetings, layouts, renderings, clickable shopping lists, and contractor-friendly drawings, so you feel fully supported from start to finish.

How does your virtual playroom design process work?

Smart-E® Design is intentionally built to create highly customized, developmentally informed spaces, even without an on-site visit. Through a detailed virtual process, Karri and our team tailor each project to your child, your home, and your family’s goals.

Getting started: You’ll share photos, room measurements, and a comprehensive questionnaire. It helps us understand your space, your aesthetic, your children’s personalities, their sensory and educational needs, your daily routines, and your long-term goals for the room. We then hold a virtual kickoff call to review everything in detail, discuss priorities, and share initial mood boards and layout concepts for your feedback.

Designing your space: Over the next 2–4 weeks, our team develops every aspect of the room: layouts, activity zones, paint colors, wall treatments, wallpaper, décor, storage, custom millwork, playhouses, climbing features, sensory elements, and educational components. We also recommend activities and features based on the developmental and sensory needs of the children who will use the space.

Our educator advantage: What sets Smart Playrooms® apart is our foundation in education and child development. Founded by Karri, a former classroom educator with an M.Ed., our design team brings advanced educational backgrounds to every project. That gives us a deeper understanding of child development, sensory integration, learning through play, and functional family living.

Your final deliverables: Every project includes professional 3D color renderings, so you can fully visualize the finished space before construction or installation begins. You’ll also receive conceptual black-and-white building drawings and layout plans to share with your contractor for estimating, custom builds, and construction.

Our virtual process has let us design custom playrooms and sensory spaces for families nationwide while still delivering a highly personalized, detail-oriented experience.

Do you suggest contractors?

Yes. For Smart-E® Design clients, we keep an ongoing list of experienced, licensed contractors we’re happy to recommend once your design plan is finalized. You’re also welcome to work with a contractor of your own choosing.

Whichever contractor you choose, our team will meet with them on a 30-minute Zoom call before installation begins. On the call, we’ll review the design and answer their questions.

Recommended contractors are independent professionals and are not employed by Smart Playrooms®. Your agreement, pricing, and scope of work are directly between you and your contractor.

White Glove Design Service

What is the timeline for a White Glove playroom project?

For our White Glove Playroom Design Service, the design phase typically takes about two months after kickoff while our team develops all of the details for the space. During this time, we create the full design plan, including layouts, elevations, bird’s-eye views, custom build drawings, 3D color renderings, product selections, wallpaper and finish links, detailed shopping lists, and a contractor scope of work.

Once the design is finalized, the next phase is obtaining contractor estimates and scheduling. This timeline can vary depending on contractor availability and how long it takes to prepare pricing and construction schedules.

After a contractor is selected and purchasing begins, we generally recommend allowing about one month before construction starts. This gives products and materials time to arrive while the contractor begins prep work such as opening walls or ceilings, electrical planning, framing, and custom millwork fabrication.

The installation and construction phase itself typically takes an additional one to two months, depending on the complexity of the project, custom elements, contractor scheduling, and lead times for materials.

Overall, most White Glove projects take approximately four to six months from kickoff to completion, though timelines can vary based on project scope and construction requirements.

Throughout the process, our team works closely with both the client and contractor to keep the project organized, collaborative, and moving smoothly from concept through installation.

What is your White Glove Design Service?

Our White Glove Design Service is our most comprehensive and personalized playroom design experience, created for families looking for a fully customized, start-to-finish process with hands-on support throughout every stage of the project.

This service combines elevated interior design, child development expertise, sensory integration, movement-based play, and detailed project coordination to create highly intentional spaces that support how children move, learn, play, and grow.

White Glove projects include custom layouts, 3D renderings, contractor-friendly drawings, custom millwork concepts, curated product sourcing, procurement management, delivery coordination, contractor collaboration, and ongoing project oversight throughout the design and installation process.

Our team works closely with families, contractors, millworkers, and trades to help guide the project from concept through completion while ensuring every detail is thoughtfully considered and highly personalized to the family’s goals, lifestyle, and home aesthetic.

Because of the hands-on nature of this service, White Glove projects are offered on a limited basis and are best suited for larger-scale custom playrooms, sensory spaces, and movement-based family environments in the local tri-state area.

Why do you only take a limited number of White Glove projects each year?

Our White Glove Design Service is intentionally highly selective so we can provide an exceptionally hands-on and personalized experience for every family. Because our founder and senior team are deeply involved throughout the entire process — including design development, contractor collaboration, purchasing management, delivery oversight, and installation coordination — we only take on a limited number of projects each year to ensure every detail is thoughtfully managed from start to finish.

What is included in your White Glove Design Service?

Our White Glove Design Service is our most comprehensive, hands-on design experience. This service is designed for families who want full support throughout the entire process — from concept development through construction and installation.

In addition to the complete design plan, our team assists with:

  • Space planning and layouts
  • Custom build concepts and millwork
  • Contractor coordination
  • Product sourcing and purchasing
  • Delivery tracking and procurement management
  • Weekly project check-ins
  • Onsite meetings with contractors and clients
  • Styling and installation oversight
  • Professional renderings and contractor drawings
  • Sensory and educational design integration

This service is highly collaborative and detail-oriented, allowing us to carefully oversee every aspect of the project to create a seamless experience for the client.

How involved will I need to be during the project

Our White Glove Design Service is designed to provide a highly supportive and collaborative experience while helping reduce stress and decision fatigue for busy families.

We guide clients through major design decisions, coordinate many aspects of the project process, and help manage communication related to layouts, product selections, deliveries, and design implementation. At the same time, we believe it’s important for clients to remain involved in key approvals to ensure the final space truly reflects their family’s needs and vision.

Throughout the project, we conduct regular check-ins and review important decisions before construction progresses so clients feel informed, comfortable, and confident every step of the way.

What types of custom features can you design?

Every White Glove project is highly customized based on the family, home, and developmental goals for the space. Depending on the project, we may incorporate features such as:

  • Indoor ninja circuit
  • Slides with Forts
  • Playhouses
  • Reading lofts and nooks
  • Sensory swinging areas
  • Gym and movement areas
  • Homework or homeschool zones
  • Art stations
  • Built-in storage
  • Lounge areas
  • Sensory regulation spaces
  • Custom bunk spaces
  • Flexible play and activity zones

Our goal is always to create spaces that feel beautiful, intentional, functional, and personalized to the family’s lifestyle while still integrating cohesively with the rest of the home.

Do you offer onsite playroom design services?

Yes — our White Glove Playroom Design Service is primarily focused on local clients in New York, Connecticut, and Long Island, where our team can fully manage every phase of the project in person. Because this is a highly hands-on, detail-oriented service, being onsite allows us to create the best possible experience for our clients and ensure every part of the project is executed thoughtfully and accurately.

In addition to designing the space, our team manages many aspects of the project throughout the process. We typically meet weekly with both the client and contractor onsite to review progress, answer questions, confirm design details, and ensure everything is aligned before construction moves forward. We’ve found this collaborative, in-person approach creates a smoother process and a more successful final result.

Our White Glove service also includes extensive project coordination and procurement support. We manage product purchasing, monitor deliveries, track arrivals, and help oversee the many moving parts involved in creating a custom playroom or sensory space. We also conduct regular client walkthroughs and approvals during the build process so families feel confident and informed every step of the way.

While our White Glove projects are primarily local, we have successfully completed select out-of-state and nationwide projects as well. For remote White Glove clients, we typically require a minimum of three onsite visits and carefully structure those trips to maximize productivity and collaboration during each visit.

For clients outside our primary service areas who prefer a more flexible option, our virtual Playroom E-Design and Smart E-Design services are available nationwide.

Do you work with my contractor or builder?

Yes! Collaboration with contractors, builders, architects, and trades is a major part of our White Glove Design Service. We work closely with the project team throughout the design and construction process to help ensure the space is executed according to the design vision and intended functionality.

We provide detailed layouts, elevations, conceptual build drawings, custom millwork concepts, finish selections, and design guidance that contractors can use during estimating and construction. We also conduct regular project check-ins and onsite meetings during local projects to help answer questions and review progress.

While Smart Playrooms® helps guide and project manage the design process, all contractors and trades are independently hired and fully responsible for construction means and methods, installation, permitting, engineering, safety, and all associated liability related to the build and installation process.

What makes your White Glove service different from traditional design?

Smart Playrooms® combines elevated interior design with extensive expertise in child development, sensory integration, education, movement-based play, and functional family living. While aesthetics are important to us, we also focus heavily on how children interact with and experience a space on a daily basis.

Our White Glove service goes beyond decorating a room — we thoughtfully design environments that support creativity, independence, learning, emotional regulation, movement, organization, and meaningful family connection.

In addition to the design itself, our White Glove process includes hands-on coordination, procurement support, contractor collaboration, custom build concepts, renderings, layouts, and ongoing project oversight to help create a seamless client experience from concept through installation.

Do you provide custom millwork and built-in designs?

Yes — custom millwork and built-in features are often a major part of our White Glove projects. Depending on the space, we may design custom playhouses, storage walls, reading nooks, climbing structures, sensory features, bunk spaces, cabinetry, lounge seating, homework stations, and multifunctional built-ins tailored specifically to the family and home.

Our team creates conceptual design drawings, layouts, elevations, and visual renderings that contractors and millworkers can use for estimating and fabrication purposes. We focus heavily on balancing aesthetics, functionality, sensory needs, organization, and long-term usability within the overall design.

All fabrication, engineering, and installation are completed by the client’s contractor and trades, who assume full responsibility and liability for construction and installation execution.

Can you help manage the construction and Installation process?

Yes! Our White Glove Design Service includes hands-on project coordination and design oversight throughout the construction process. We help manage the many moving parts involved in creating a custom playroom or sensory space, including communication with contractors, procurement tracking, delivery coordination, layout reviews, and ongoing design support.

For local White Glove projects, we typically conduct regular onsite meetings with both the client and contractor to review progress, confirm details, and help ensure the design vision is being implemented thoughtfully and accurately.

While we assist in guiding the project and coordinating design-related decisions, the licensed contractor and trades remain solely responsible for all construction, installation, structural work, code compliance, permitting, engineering, and job site safety. Smart Playrooms® does not perform construction work and does not assume liability for installation or contractor execution.

What is the typical Investment for a White Glove project?

Our White Glove projects are highly customized and vary based on the size of the space, level of construction, custom millwork, and overall project scope. Most White Glove projects typically begin around $150,000+ and increase depending on the complexity of the design, custom features, procurement needs, and construction involved.

Because this service includes extensive design development, contractor collaboration, project coordination, procurement management, and ongoing client support throughout the process, it is best suited for families looking for a comprehensive, hands-on experience.

Products + Installation

Do you provide installation services?

Smart Playrooms® does not directly perform installation services. However, for White Glove projects, we work closely with contractors and trades throughout the design and implementation process.

For product-only purchases, Playroom Edit® and SMART-E® clients, installation is handled independently by the client or their contractor. All contractors and installers assume responsibility for installation methods, structural review, safety, and liability related to the installation process.

Do you provide installation instructions?

Yes — installation guidance and product-specific instructions are provided for applicable products.

Some products may also include recommended hardware guidance, mounting considerations, or contractor recommendations depending on the complexity of the installation.

Can I install your products myself?

Some products are DIY-friendly, while others may require professional installation depending on the complexity of the product, wall type, ceiling structure, mounting requirements, or overall project scope.

We always recommend reviewing the installation instructions carefully before beginning any installation. For larger climbing features, swings, monkey bars, wall-mounted products, or custom installations, many clients choose to work with a licensed contractor or handyman.

All installation work should be completed safely and appropriately for the specific space and structure..

Can your products work in small spaces?

Yes! Many of our products are intentionally selected to work well in both compact playrooms and larger custom spaces.

We frequently help families maximize smaller rooms by incorporating multifunctional products, vertical play opportunities, sensory features, smart storage, and intentional layouts that make the most of the available space.

Do your climbing products require professional installation?

For many climbing-based products — including monkey bars, climbing walls, sensory swings, and ceiling-mounted features — professional installation is recommended to help ensure proper anchoring, structural support, and safe installation practices.

Installation requirements may vary depending on ceiling structure, wall construction, mounting location, and the specific product being installed.

Can your products be used in sensory-friendly spaces?

Absolutely. Many of our products are commonly incorporated into sensory-friendly environments designed to support movement, regulation, coordination, body awareness, creativity, and active play.

Our design philosophy focuses heavily on developmental and sensory-supportive play, and many families use our products as part of customized sensory rooms and movement-based play environments.

What ages are your products designed for?

Our products are designed for a wide range of ages, from toddlers to older children and teens, depending on the specific product and installation type.

Many families intentionally create spaces that can grow with their children over time by incorporating movement-based features, climbing elements, sensory activities, and flexible play zones that remain functional across multiple developmental stages.

Are your products designed for indoor playrooms and sensory spaces?

Yes! Our products are thoughtfully selected and designed to support active indoor play, sensory development, movement, creativity, and functional family living. Many of our products are used in custom playrooms, sensory rooms, homeschool spaces, therapy environments, and family activity areas.

We focus on creating products that balance aesthetics, durability, developmental value, and everyday functionality for modern homes and growing families.

How do I assemble the foam pit?

We have a video showing the easiest way to assemble the foam pit. Check it out here.

How do I install rock wall panels?

Check out the installation guide here.

How do I apply wallpaper?

Ensure your walls are ready and check out our wallpaper guidelines for the best results.

How do I adjust swing height?

Swings (except the cocoon chair) come with adjustable ropes. For more adjustments, purchase daisy chains or visit a hardware store for compatible chains. Watch our video here for instructions.

How do I adjust swing height?

Most sensory swings and ceiling-mounted swing systems include adjustable hardware or attachment systems that allow the swing height to be modified.

Adjustment methods may vary depending on the specific swing and mounting system being used, so we recommend carefully reviewing the product instructions before making adjustments.

What hardware is needed for climbing nets and ceiling-mounted products?

Hardware requirements vary depending on the product type, mounting surface, ceiling structure, wall framing, and overall installation conditions.

Because proper anchoring and structural support are extremely important for climbing and suspended products, we strongly recommend consulting a qualified contractor or installer to determine the appropriate hardware and installation method for your specific space. Note our monkey bars do come with hardware and we do sell rope and netting attachments separately. 

Can I install everything myself?

We recommend consulting a licensed contractor, though we provide installation guides to help.

What sizes are your Monkey Bars?

Our monkey bars come in one size: 16 inches. They’re designed to align with standard wall studs, which are spaced 16 inches apart.

  • Construction: Durable powder-coated steel with a matte finish and a slim mounting tab
  • Weight capacity: Up to 250 lbs when properly installed into structural framing
  • Installation: Wall-mounted (for ladder-style climbing) or ceiling-mounted (for overhead swinging)
  • Hardware included: 4 color-matched lag screws and 4 washers per bar, for a clean, concealed look
  • Colors: Available in 28 colors

We always recommend installation by a licensed contractor.

Why don’t you sell the 22" bars anymore?

We’ve streamlined our collection to a single 16" monkey bar, designed to align with standard wall studs spaced 16 inches apart. That means each bar mounts securely into structural framing, making installation simpler and more consistent for your contractor. It’s also a size that works beautifully for kids across a wide range of ages and spaces.

How do I install the Monkey Bars?

We recommend consulting a licensed contractor. Install with visible or invisible studs, spacing them 12–18" apart. For a rock wall setup, start monkey bars 18" off the wall; for empty walls, 12" is sufficient. Find more details on our blog.

Is mounting hardware included?

Yes, for our monkey bars. Each bar comes with 4 color-matched lag screws and 4 washers for a clean, concealed look. The bars must be installed directly into structural framing, and we always recommend a licensed contractor for installation.

For other products, the right mounting hardware depends on your home’s walls and ceiling: the framing, the materials, and the load each piece will carry. Because every space is different, have your contractor assess your structure and choose the right hardware for a safe, secure installation.

Can the monkey bars be used outside?

Yes, all our monkey bars are suitable for both indoor and outdoor use.

How high can I install my monkey bars?

Most installations are 8 ft high. Consider your child's abilities and use soft landings for safety. State regulations may also prohibit your contractor from installing past 8’.

Can I return Monkey Bars?

Monkey Bars are non-returnable but will be replaced if damaged. Please contact us within 24 hours with photos.

Do you offer custom sizes?

Yes, we offer custom sizes for foam pits, landing mats, foldable landing mats, cargo nets, u-tunnel nets, tube nets, spider nets, wall pads, and wallpapers. If the product can come in a custom size, there will be a "custom size request" button on the product page. Click that to contact us for estimates.

Are product colors accurate in photos?
Do products match in color?

We can't guarantee exact color matches between different materials. However, the rock holds, rings, cones, balls, grabber holds are all made of the same material so they will match as closely as possible.

Can you help design my room?

Yes! Check out our design services here.

Do you provide product samples?

We offer samples for wallpapers, and you can purchase sample medallions to see the colors for the rock wall holds, rings, balls, and grabber holds.

Shipping + Returns

Do you ship internationally?

Yes, we now ship Monkey Bars internationally! Check the shipping page for details.

Will everything ship together?

Products ship from various locations, so they may arrive at different times. You'll receive shipping confirmations as items ship. Check out our shipping page for general estimates on delivery timing.

What are the shipping costs?

We offer free shipping on most items. A small number of larger and heavier pieces may include a shipping fee to support specialized handling and delivery.

Do you offer expedited shipping?

Due to our made-to-order products, expedited shipping is unavailable.

When will I get my tracking number?

Tracking numbers are sent once received from the courier.

What if my tracking doesn’t work?

Allow 24 hours for tracking updates. If you still have issues, contact us.

Why don’t rock wall panels and slides ship for free?

These large, heavy items require special freight shipping for safe delivery.

Returns & Cancellations

Can I return products?

Most items are made to order and cannot be returned, except for damaged products. See our full return policy.

Can I cancel my order?

Orders cannot be changed or canceled once processed. Contact us for any issues.

What if my order arrives damaged?

Take a photo within 24 hours and email it to us for a replacement or refund.

What should I do for special freight delivery?

For large items, you’ll be contacted by the carrier to schedule delivery. Ensure you read all delivery details before signing.

Can you create my order and send an invoice?

All orders are placed directly through our website, which keeps checkout secure and lets you track your order from start to finish. If you run into any trouble while ordering, our team is happy to help. Just email us at hello@smartplayrooms.com.

Custom-size items: Select products, including foam pits, landing mats, cargo and climbing nets, wall pads, and wallpaper, can be made to custom dimensions. To request a custom size, click the Custom Size Request button on the product page. Submit the $100 estimate fee and complete the request form with your details. Our design team will then email you a custom invoice with your exact size and color, which you can pay directly from that email. The $100 estimate fee is credited toward your custom order when your invoice is paid within 2 weeks.

Trade members: Approved trade professionals order through our dedicated trade portal. Log in to your trade account, add products to your cart, and check out to receive your trade pricing. You can also place orders on behalf of your clients. Not a member yet? Visit our Trade Program page to apply, or email hello@smartplayrooms.com with questions.

Need help choosing? Our Smart Shop Zoom session pairs you with our team to select developmentally appropriate products for your children before you order.

What’s the difference between bolt-on and screw-on holds?

Bolt-on holds fit our pre-drilled rock panels, while screw-on holds go directly into wood, allowing the ability to install wallpaper first. For more details, click here.

How do I clean products?

Use a non-abrasive cleaner or sanitizing spray to clean our products.

What is Prop65 info for California residents?

Check our website for all Prop65 details specific to California residents.

Have foam products been fire tested?

Yes, all foam products have passed fire/flame testing. For more details, visit our site.

Do you offer discounts for military, veterans, or nonprofits?

No, we do not offer discounts for military, veterans or nonprofits. You can sign up for our newsletter to receive $200 off any purchase over $3,000.

Where can I find answers to my Foam Pit questions?

Visit our blog for detailed Foam Pit FAQs.

Can I speak to customer service by phone?

Contact us via email to schedule a phone call with our team.