Shipping + Delivery

Orders are processed Monday through Friday, excluding holidays. Holidays and peak sales periods may affect your delivery timeframe.

When Will My Order Arrive?

Orders are typically processed within 2 business days. Once an order has been processed, it cannot be changed or canceled. Questions on orders, shipping or delivery? Our customer service team can be reached at: shop@smartplayrooms.com.

Most of our items are custom made, and therefore have varying production times depending on the product (see below). The estimated production time can be found in the product description of each product or on the list below. Please be patient with your order! You will receive an order confirmation email once payment is received. Once your items begin to ship you will receive shipping confirmation emails containing the tracking number.

Ordered Multiple Items?

Our manufacturers ship from various locations which means you will receive your items at different times.

Shipping Costs

Shipping costs may vary widely as many of our products are either heavy or bulky or both. Rock Wall Panels and (sometimes) foam pits and cubes will ship by special freight courier.

Estimated Production Times

Holidays and peak sales periods may affect actual production time frames. These estimated times include processing and manufacturing ONLY.

Please allow an additional 5-7 business days for transit.

• Monkey Bars: 14 - 28 days
• Acrylic Swings + Trapeze: 3 to 7 days
• Wallpaper: 14- 28 days
• Climbing Ropes, Rope Ladder, Tunnel, U-Tunnel, Cargo + Spider Nets: 14 to 21 days
• Foam Crash Pad: 7 to 21 days
• Hammock Nets: 21 to 28 days
  
• Ninja Rings, Grabber Holds, Cones + Balls: 14 to 21 days
• Sample Color Set for Holds, Cones, Rings + Balls: 14 to 21 days
• Reversible Cocoon Swing Chair: 14 to 21 days
  
• Lite Brite, Picture Pegboard + Musical Track: 4 to 8 weeks
• Interactive Light Wall: 14 to 28 days
• Neon Signs + Dry Erase Neon Boards: 21 to 28 days
  
• Sensory Swing: 7-10 days
• Slides: 4 to 8 weeks
  
• Playhouse Window Net (No Hardware): 14 to 21 days
• Rock Wall Panels: 14 to 21 days*
• Rock Wall Holds: 14 to 21 days
• Foam Pit, Foam Triangle, Foam Stairs + Landing Mats: 4-6 weeks*
• Play Turf flooring: 4 to 8 weeks*
• Vinyl Mats + Fitness Carpet: 3 days for orders of 1 to 5 mats; 2 weeks for orders of 6 or more mats
• Soft Play Shapes, Foldable Mat + Wall pads: 4-6 weeks*
• Foam Cubes: 7 to 10 days (all colors)
• Foam Cube Covers: 2 to 3 weeks (all colors) * Denotes items that may ship special freight: These items are mostly special freight delivery which means you will receive a phone call to set up a delivery day and time once the product is ready to ship. Someone over the age of 18 will be required to be home to sign and accept the delivery as well as check for damages upon delivery.
  

Missed Deliveries & Reconsignment

If a non-freight delivery can’t be completed and the parcel(s) are returned to our manufacturing production team, a release fee of $100 to $500 will apply. If a courier can’t complete delivery because a business is closed, the release fee will be charged in addition to the reconsignment fees needed to send the parcel back out to you.

The only exception is a package refused because the product arrived damaged.

Special Freight: Delivery Scheduling & Reconsignment

Some of our larger pieces ship by special freight. These are most often our rock wall panels, but they can also include oversized custom foam pieces such as foam pits and wall pads. Freight costs are set by the delivery carrier and are outside of Smart Playrooms®’ control.

The freight carrier will contact you directly to schedule your delivery. If they can’t reach you, storage fees will begin to build up. If the shipment then has to be returned to our manufacturer, you’ll be charged a release fee. That fee covers the return shipping, the reconsignment fee and any storage fees charged by the manufacturer.

These fees are easy to avoid. Please watch for the freight carrier’s call and respond promptly to schedule your delivery.

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Do You Ship Outside of the USA?

We currently ship only our Slides and Sensory Swings outside the U.S., and only to Canada. Both are made in Canada. All other products are available for delivery within the U.S. only.

International Shipping Guidelines (Canada)

• Courier transit and delivery times are in addition to our processing and packaging time.
• Delivery delays and missing packages are handled by the courier and are outside of Smart Playrooms®’ control.
• International orders can’t be replaced if they arrive damaged.
• International orders can’t be returned or exchanged.
  
• Shipping, duties and taxes are collected at checkout.
  
• In the rare event that you receive the wrong color or product, please contact us within 24 hours of delivery at shop@smartplayrooms.com.

Products Made in Europe

Our Hammock Nets and Mooui Wallpaper are both made in Europe and shipped from overseas. Because they move through international transit and customs, delivery can sometimes take longer than expected. We’ll keep you updated, but these timelines are outside of our control.